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Sunday, 25 October 2009 18:05

I tried to make the products that I offer in as easy to use as I could, but I know that things do not always go as planned. Therefore,I have various resources to help you fix problems and suggest new features. Some things you can do:


Step 1: Read the Documentation

Before searching for support from someone else, it's usually good to try to find an answer to your problem yourself. That way you will usually get the answers you need, and even if you don't, the experience of reading the documentation will likely be useful for you in the future.

There is a fair amount of documentation available in — please refer to the documentation web page:


Step 2: Check the FAQs (Frequently Asked Questions)

I feel that after a while if I answer the same questions again, I will start answering rather mechanically, and will forget important steps, and after a while it won't make sense. So I have put a few answers from my outgoing mail in this list to save everyone time.

So, here are some of the most frequently asked questions (with answers, of course) about my products:


Step 3: Submit a Support Ticket

If you do not find an answer to your question on either of the links above, please use my Ticketing System to submit a trouble ticket.  Trouble Tickets are great because they not only tell me your problem, but allow you to tell me how well I solved your issue.

When submitting a trouble ticket please provide the following information:

  1. Name of the product (ie: AL EventList Scroller Module)
  2. Version of the product (ie: 1.0 )
  3. URL of a test page where we can see the error.
  4. The Browser and Operation System you are using (ie:  Internet Explorer 7.0 / Windows XP )
  5. Administrator Credentials of your site.  This is optional but if you create a temporary administrator account to let us review your settings, it makes the debugging process much quicker and easier.
  6. The server log file of the day of the error. This provide information about source code errors.

To submit a ticket, please have all the above information ready and click the link below:


"Support is provided Monday to Friday, from 09:00 to 17:00 (UTC-5:00)."