Support Policy PDF Print E-mail
Wednesday, 25 November 2009 00:00

Support is defined as after-sales service provided by ALJExtDev in solving software conflicts and usability problems, and in supplying updates and patches for bugs and security holes in the products.

Support Limitation

Support will be offered only to the amount of (sub-)domains as indicated in your purchase order.
Support is offered in English ONLY.

Support is limited to:

  • Help and advice regarding my subscriptions and services;
  • Help regarding usage of my web site's services and features;
  • Help regarding usage of my products;
  • Non-documented issues, tips and tricks regarding my products.
  • Minor changes and alterations to my products in order to work on your Joomla! installation; please note that i reserve the right to refuse any or all modifications to my software;

Support does not include:

  • Installation, configuration or customization of the products.
  • PHP or any other server-side programming language training; if you wish to modify my products, you are free to do so under the GNU/GPL license. I do not commit to train you or explain any PHP related issues;
  • SQL or any other database language training; if you wish to modify my products, you are free to do so under the GNU/GPL license. I do not commit to train you or explain any SQL related issues;
  • Javascript or any other client-side programming language training; if you wish to modify my products, you are free to do so under the GNU/GPL license. I do not commit to train you or explain any Javascript related issues;
  • CSS and XHTML training; if you wish to modify my products, you are free to do so under the GNU/GPL license. We do not commit to train you or explain any CSS or XHTML related issues. Browser incompatibilities are Joomla! template related issues. My products are tested on several browsers (including but not limited to: Firefox 3, Internet Explorer 6, Internet Explorer 7, Internet Explorer 8, Apple Safari, Opera 9, Google Chrome) and they fully comply to their standards.

    If you do find any bugs in our products' CSS or XHTML code you are free to report them using any of the above eligible methods of communication;

  • Alteration or modifications of my products or any other products (Joomla! related or unrelated) to meet a certain need.

We provide a series of tutorials and tips on achieving certain functionalities with our products, under documentation section.

We offer no support via email or otherwise for installation, customization, administration of Joomla or any other inquiries not directly related to our products.

Support Period

ALJExtDev is not obligated to provide support beyond the end of the term indicated in your purchase order.

"Support is provided Monday to Friday, from 09:00 to 17:00 (UTC-5:00)."

We guarantee a reply in a maximum of two business days. Business days are: Monday to Friday, except for national Holidays.

Product Updates

All of the products are designed for the latest stable version of Joomla!, but we do no guarantee, that the products will run with newer versions of Joomla!.

Subscribers may use any of the endorsed methods of communication to address any issues related to software versions.

During the support time, we do not guarantee any new updates. However, we do commit on providing a good service for our customers and we will do our best to ensure that products are up to date and functional.

Termination of Service

We reserve the right to terminate your support service if the support policy is violated. In the event of the termination of service, you are free to use our products under the grant of the GNU General Public License but you will not receive support or updates from ALJExtDev.com.

We give and expect common courtesy during the application of the support policy. Any foul language will not be tolerated, be it from ALJExtDev or from the person requesting the service.

Updates and Changes

The ALJExtDev.com Support Policies may be updated from time to time and are subject to change at ALJExtDev's discretion. This Support Policy is effective for subscribers only, we reserve the right to apply all or any portion of it to non-subscribers.