|Wednesday, 25 November 2009 00:00|
Support is defined as after-sales service provided by ALJExtDev in solving software conflicts and usability problems, and in supplying updates and patches for bugs and security holes in the products.
Support will be offered only to the amount of (sub-)domains as indicated in your purchase order.
Support is limited to:
Support does not include:
We provide a series of tutorials and tips on achieving certain functionalities with our products, under documentation section.
We offer no support via email or otherwise for installation, customization, administration of Joomla or any other inquiries not directly related to our products.
ALJExtDev is not obligated to provide support beyond the end of the term indicated in your purchase order.
"Support is provided Monday to Friday, from 09:00 to 17:00 (UTC-5:00)."
We guarantee a reply in a maximum of two business days. Business days are: Monday to Friday, except for national Holidays.
All of the products are designed for the latest stable version of Joomla!, but we do no guarantee, that the products will run with newer versions of Joomla!.
Subscribers may use any of the endorsed methods of communication to address any issues related to software versions.
During the support time, we do not guarantee any new updates. However, we do commit on providing a good service for our customers and we will do our best to ensure that products are up to date and functional.
Termination of Service
We reserve the right to terminate your support service if the support policy is violated. In the event of the termination of service, you are free to use our products under the grant of the GNU General Public License but you will not receive support or updates from ALJExtDev.com.
We give and expect common courtesy during the application of the support policy. Any foul language will not be tolerated, be it from ALJExtDev or from the person requesting the service.
Updates and Changes
The ALJExtDev.com Support Policies may be updated from time to time and are subject to change at ALJExtDev's discretion. This Support Policy is effective for subscribers only, we reserve the right to apply all or any portion of it to non-subscribers.